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Processing Times
All engraved items are laser engraved to order. Processing times typically vary from 1 to 7 days but can be extended up to 14 days. Substantial orders may take longer. If you need your order by a specific date, please don't hesitate to contact us before placing your order. Our processing times will remain the same, regardless of the shipping speed selected.

Custom Orders
Some miniatures can be printed in a variety of scales. Please get in touch with us before ordering if you have a special request; we do not honor requests added to order notes.

Expectations
Expectations should be those shown in product images. Please get in touch with us immediately if you receive something different than what is displayed. We use both actual products and digital representations of designs in our listings. Some items may be shown in pictures that are not included, contact us if you need clarification on what you are purchasing.

All prints vary in size based on designer files. Miniatures are scaled for 28mm tabletop miniature games and are approximately 28mm - 32mm unless otherwise specified. Images show the product on a 1-inch grid with a standard 20-sided die. Some items may be shown in pictures that are not included, contact us if you are unsure of what you are purchasing.

All of our 3D-printed items are plastic and not real. While our specific purpose is for tabletop miniature role-playing games, our models have a wide range of uses. Customers have played Miniature Wargames, Pathfinder, Fallout, Necromunda, Gaslands, Kings of War, Blood Bowl, Heroscape, Dungeons & Dragons and many other 28mm scale wargames with our miniatures and terrain. We have also had many customers purchase terrain with S Scale and 1/32 and 1/35 scale scenes.

Our models are 3D printed and may show minor imperfections or print lines. Some of our miniatures may require assembly, sanding, or priming. Priming is not needed, and any miniature or spray primer will do. We recommend Gorilla Gel glue for any assembly of our miniatures.

Our FDM miniatures are 3D printed with PLA plastic and have less detail than our resin miniatures. They are printed using a higher quality polylactic acid plastic made from corn grain and are tougher than most PLA prints. PLA is intended for indoor use and has a melting point of 120°F.

Returns & Damaged Products
Orders may be returned within seven business days of purchase. The buyer is responsible for return shipping. Items must be returned in their original packaging and new, unused condition. Items not packed adequately and resulting in item breakage will not be refunded. Custom orders are non-refundable.

GriffonCo Shoppe LLC will give a refund within three business days of receiving the returned package. The seller is not responsible for lost packages. Insurance is recommended. The original shipping charge is non-refundable. All orders may be subjected to a 10% restocking fee.

All products are checked for quality and packed to ensure safe travel. If the product arrives broken or unable to be used, we will send you a replacement or, in rare cases, refund you or issue store credit. If you are unhappy with your purchase, please get in touch with us directly within three days of delivery.

Lost Packages
We are not responsible for lost or stolen packages. We will refund any order that is returned to us, minus the cost of shipping. Please double-check the shipping address and ensure it's going to a secure location. It is the buyer's responsibility to contact USPS for missing parcels. (https://faq.usps.com/s/article/Where-is-my-package)

Cleaning & Materials
Just like store-bought commercial miniatures, 3D Printed items may require some cleanup. Strings and fuzzies are standard because we ship prints directly from the printer to your home to keep our prices low.
• You can snip off thicker strings with clippers or snippers (or they can often be flicked off with your finger!).
• For thin fuzzies, you can use a lighter, being sure not to hold it over the plastic for more than a second!
• Like mass-market TTRPG miniatures, you can use Green Stuff, Liquid Green Stuff, or Vallejo's Plastic Putty to fill in the gaps or seams.

GriffonCo Shoppe has a large selection of accessories for tabletop games, miniatures, and terrain for tabletop wargaming. We give customers of tabletop role-playing games products that are good, unique, and affordable.