Questions People Ask

We do not have a storefront and are not currently available in stores. We do local shows (Lehi, Utah) throughout the year and we will announce our pop up booths as they come up. 

We use two different type of 3D Printers for our prints. We currently have both FDM and DLP Printers. 

We use PLA (Polylactic Acid) filament. PLA is a degradable (but not biodegradable) and bioactive thermoplastic aliphatic polyester that comes from renewable resources such as corn starch. PLA comes in a wide variety of colors and styles. Note: While we can custom print with PETG, we do not print with ABS. 

We currently use a resin produced in the United States. It is a little bit more firm and flexible than our previous resins. Warning: As with any miniatures, these are fragile and will break without care. Resin prints should not be confused with "army guys" like you would buy at the big box store. 

There are so many options in the realms these days. You can shop anywhere you want, anytime you want and however you want. Just know that choosing us means you will have exceptional customer care, speedy turn around time and cool stuff in the box. When deciding who to pick, take into consideration that GriffonCo has:

• Exceptional Reviews
• High Quality Standards
• Fast Turnaround
• Huge Selection of 3D Printed Terrain & Miniatures
• A Family Obligation to Provide Great Service 

Having an account when placing orders is worthy because you can log in and track your order and talk to us about your order.

I want to create an account  

To create an account go here: Create Account 

Go to Login Page and then click on the Forgot Password option. You will get the password reset instruction on your registered email.

You can login to your account to update your email address.

Account Page  

Yes, Go to your account page to add a new address or update an existing one.

Please note: This will not change the address on an active order!!

Account Management  

We take privacy pretty seriously and we do our best to ensure security on your personal information. All of our "information" collecting is done through well know, highly supported 3rd party apps and secure trustworthy partners. We do not sell or give out any personal information. 

Cookies are pieces of information that are stored by your hard drive to remember aspects of your visits to a particular website. We use cookies to help us improve your shopping experience by tracking which areas of our site are most and least popular. We never use cookies to store confidential information like passwords or credit card information. Most Web browsers automatically accept cookies.

You will need cookies to be turned on when you are logging into your account, your registry or when you are attempting to complete a purchase.

Chrome 3.0 or higher: Click the wrench icon at the top right of the browser. Select "Options" from the drop down menu that appears. Click on the "Under the Hood" tab. You will see an area entitled "Privacy". Scroll down to "Cookie Settings" and select "Allow all Cookies" from the drop down box. Click "OK" to close the menu.

Firefox 3.0 or higher: Click the "Tools" menu at the top of the browser. Select "Options" from the drop down menu that appears. Click on the "Privacy" tab. You will see an area entitled "Cookies". Click in the checkbox (small white square) next to "Accept cookies from sites". A check indicates that this option is selected. Click "OK" to close the menu.

Internet Explorer 11 or higher: Click the "Tools" menu at the top of the browser. Select "Internet Options" from the drop down menu that appears. Click on the "Privacy" tab. Using the slider graphic, set it to "Medium". Click "OK" to close the menu.

Safari 3.1 or higher: Click on the "Safari" menu at the top of the screen. Select "Preferences" from the drop down menu that appears. Click on the "Security" tab. You will see an area entitled "Accept Cookies". Click in the checkbox (small white circle) next to "Always". Click "OK" to close the menu. 

You should have received two emails from info@griffonco.com shortly after your order was placed -- but crit happens! If you need need another copy, let us know! 

You can change the delivery address as long as the order has not shipped. Please email us your new delivery address and we'll get back to you with a confirmation. Please note: In certain situations we are unable to change address but can cancel the order.

We accept cancellation on all regular orders as long as the order is not shipped. Custom orders can only be canceled if the order has not been started. We will do our best to help you out! 

If this is a larger order or we have a large volume of orders print times can take longer than our typical 1-3 days by up to 14 days before it ships. If for any reason we cannot get your order out by 14 days, we will contact you.

Once your order has been received by the Post office you should receive an email and are able to track your package. 

Please know that all of our print times vary based on our workload. All orders are subject to a 2 week processing time. Some of our pieces take up to 24 hours to print.

When your order ships, you will receive an email notification including a tracking number or please visit your account page.

We do not accept returns or exchanges and all sales are final. If there is an issue at the fault of GriffonCo LLC, we will correct the error by sending a replacement. Please let us know of any issues. 

We do not accept returns or refund requests. If there is an issue at the fault of GriffonCo LLC, we will correct the error by sending a replacement. Please let us know of any issues. 

We absolutely will do our best to accommodate any custom laser requests. Please submit a custom order request.

Custom Order Request Form

Custom orders vary of the complexity of the request. Adding a name or date to a product should not slow down the process, as long as you respond to the mockup design that we will email you.

For Laser Items, we are able to change the design and customize most anything on an existing product.

Yes! We have THOUSANDS of blank items that can be custom lasered -- please reach out!

Yes, we are able to add names and make custom designs for most all of our laser items.

Custom Order Request   

We have found that that delivery scan is not always accurate and usually corrects itself within 24 hours. If it has been longer than 24 hours, please let us know. 

Crit Happens! Let us know and once we've received a photo of the broken item we will get a replacement sent as soon as possible! 

Crit! Please double check the packaging - 9 times out of 10 the small pieces get missed wrapped up in the bubble wrap or paper. If you have double checked and did not find your item let us know! 

Crit happens! We won't lie pieces have been known to jump from one box to the next without our knowledge. We will surely help you with this. 

While we do our best, our PLA and resin comes in many different shades. When we sell an item listed as "brown" you will get a brown color, but it may be lighter or darker than what is shown in the listing image. On RARE occasions, you may get a completely different color if we are unable to fill your order otherwise.

Some of our products may require assembly. If you need instructions, please contact us and we can send you pictures. We recommend Gorilla Gel glue, or epoxy glue. 

In most cases we can totally print it for you but we can't guarantee the 14 day processing time so we want you to know how long it will take! You should reach out and chat with us! 

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift Card number/ Coupon code. Then click Apply. 

We accept a variety of payments including PayPal, Google Pay, MasterCard, Visa, American Express, and Discover Cards. 

Coupon codes are case sensitive and must be entered exactly as they appear on the coupon. In addition, some coupons have an expiration date or only eligible to certain groups of customers.

You cannot combine offers such as other coupons or site-wide sales in which items are already reduced in price. Most coupons may only be used once per customer. 

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information. 

Often it shows it pending, that is normally just a "check" to make sure the funds are there but no money was removed. This usually is removed within 24-48 hours depending on your financial institution. If anything goes wrong with the credit card processing we will totally take care of it. Feel free to reach out and we can double check for you if you are still concerned.

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. Where and when applicable, we collect sales tax on shipping and handling. This amount will be included in your Total Tax at Checkout.

These are the actual physical models as shown. We do not sell any files for printing. Except for our exclusive prints, you may visit the partner pages for links to each partner and their files for your own use. 

Send us a message with what the code was for and from when, we will take a look and get you a new one! 

Your discount code will arrive within 24-48 hours from signing up for our newsletter. If you have not received it after that time, please reach out to us. We cannot discount already placed orders, but the code will remain valid for your next order!
 

Many times this error comes forward when you do not meet the minimum requirement for the coupon discount. For example, a 20% off order typically requires $20 or more -- before shipping and tax. 

After a certain amount of time your cache or browser will reset and/or our system will reset the shopping carts. We highly recommend you create an account and it should remain in your cart. 

We are unable to ship overseas at this time. Please reach out to our good friend Haylandgames@gmail.com in the UK as he may be able to accommodate you! 

Unfortunately, we cannot do this without a separate order for each address. If you contact us directly, we can probably set something up but we cannot do this through our checkout process at this time. 

Howdy Neighbor! We do not have a storefront but we can absolutely arrange a local pickup in Lehi, near Traverse Outlets. Select Local Pickup and we'll let you know when it is ready for pickup!

While we get many requests for worldwide shipping, we currently only ship to US & Canada.

Our goal is to deliver your purchase in the quickest and most economical way possible. Our shipping rates are based on the actual weight of the order. Some larger orders and specific items may only be available via Priority Mail.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout. If for any reason you are overcharged, we will refund any shipping discrepancies greater than $1. 

At this time we will only ship USPS. If for some reason you have a crazy amazing reason for us to make an exception and we are able to accommodate the request -- we may consider it.

The processing time will vary and all orders are shipped USPS. Typical arrival from ship date is 1-5 days with an average of 3 days for our orders. Once an order has shipped you will receive a tracking number. You may also access this from your Account Page. 

Our typical processing time is 3-5 business days but during high demands our processing time can vary up to two weeks.

Some things that affect processing times:

3D Terrain & Miniatures

• Models that need to be printed are added to a que and are printed in the order in which we receive them.
• Larger orders may take longer to process based on printer availability, color requirements and print times.
• Some models take longer to print than others.
• Orders are ship based on the items ordered and availability. Many items we try to keep in stock.
• Many models are printed in multiple quantities at a time, so often multiple orders are filled as we go down the que.
• We have a life and a family. There may be certain situations that may cause our processing times to be longer than normal.
• During sales our print que fills very quickly an our processing times are typically longer.
• Specific color prints may extend print times due to printer availability and filament or resin availability.
• Printer malfunction can cause extended processing times.
• Custom orders may have extended processing and print times.

Laser engraved products

• We try to carry all laser blanks in stock but Crit Happens!
• Mistakes and errors on our part may extend processing times as we will correct the issue.
• Custom orders may have extended processing times.
• We have a life and a family. There may be certain situations that may cause our processing times to be longer than normal.
• Laser Malfunction. 

We donate to many non-profit causes such as school D&D clubs, Rec Centers, Libraries and more. Obviously, we can't donate to every cause but we do our best. Sponsor Request Page  

We do consider all sponsorship requests but the return of investment must be worth for our business in order to justify using up precious print times when we could be busting out orders quicker. We appreciate and praise all players who help spread the love for the game so if you haven't heard back from us please feel free to reapply after 60 days with updated information.

We welcome all sponsorship requests via our online form at:

Sponsorship Request Page