Wishlist
Frequently Asked Questions
Support Email
Support Phone
775.476.8848
We do not have a storefront but we do local shows and events and we do offer local pickup near Hartwood, Virginia.
By ordering from us, you will have personal customer care, speedy turnaround times, and cool stuff coming in the mail. We have been doing this for a while and have worked hard to learn how to maintain our excellent reputation. We are a small family own business in Virginia.
Our now 17 year old designed our cards when they were 14. All of the proceeds go directly to him.
Our hand written thank you cards are written daily by our favorite in-house librarian!
Our teenage son is in charge of lasering pencils and he works hard between school, hacking, and tennis.
YES! We are often found at the Fredericksburg Convention Center Holiday Craft Show, Xmas in July, Fall and Spring Arts & Craft Shows, FXBG Kidfest, Anime Fredericksburg, and FXBG Pet Palooza. We also often do local school fundraising shows and other local shows to the Stafford / Fredericksburg (Virginia) area.
Our 14-year-old has run the bookmark department from the start! She is in charge of what bookmarks we take to our shows, including inventory. We typically take over 100 designs to every show. Along with keeping inventory, she also prepares and packages every single bookmark before helping to fill bookmark orders. She earns 100% of the profit - when she doesn't split it with anyone who helps.
Having an account when placing orders is worthy because you can log in and track your order and talk to us about your order.
To create an account go here: Create Account
Go to Login Page and then click on the Forgot Password option. You will get the password reset instruction on your registered email.
You can login to your account to update your email address.
Account Page
Yes, Go to your account page to add a new address or update an existing one.
Please note: This will not change the address on an active order!!
Account Management
We take privacy pretty seriously and we do our best to ensure security on your personal information. All of our "information" collecting is done through well know, highly supported 3rd party apps and secure trustworthy partners. We do not sell or give out any personal information.
In most cases we can totally print it for you but we can't guarantee the 14 day processing time so we want you to know how long it will take! You should reach out and chat with us!
It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift Card number/ Coupon code. Then click Apply.
We accept a variety of payments including PayPal, Google Pay, MasterCard, Visa, American Express, and Discover Cards.
Coupon codes are case sensitive and must be entered exactly as they appear on the coupon. In addition, some coupons have an expiration date or only eligible to certain groups of customers.
You cannot combine offers such as other coupons or site-wide sales in which items are already reduced in price. Most coupons may only be used once per customer.
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
Please note: email is not encrypted and is not considered a secure means of transmitting your credit card information.
Often it shows it pending, that is normally just a "check" to make sure the funds are there but no money was removed. This usually is removed within 24-48 hours depending on your financial institution. If anything goes wrong with the credit card processing we will totally take care of it. Feel free to reach out and we can double check for you if you are still concerned.
Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. Where and when applicable, we collect sales tax on shipping and handling. This amount will be included in your Total Tax at Checkout.
These are the actual physical models as shown. We do not sell any files for printing. Except for our exclusive prints, you may visit the partner pages for links to each partner and their files for your own use.
Send us a message with what the code was for and from when, we will take a look and get you a new one!
Many times this error comes forward when you do not meet the minimum requirement for the coupon discount. For example, a 20% off order typically requires $20 or more -- before shipping and tax.
After a certain amount of time your cache or browser will reset and/or our system will reset the shopping carts. We highly recommend you create an account and it should remain in your cart.
We are unable to ship overseas at this time. Please reach out to our good friend Haylandgames@gmail.com in the UK as he may be able to accommodate you!
Unfortunately, we cannot do this without a separate order for each address. If you contact us directly, we can probably set something up but we cannot do this through our checkout process at this time.
Howdy Neighbor! We do not have a storefront but we can absolutely arrange a local pickup in Fredericksburg, near Hartwood. Select Local Pickup and we'll let you know when it is ready for pickup!
While we get many requests for worldwide shipping, we currently only ship to US & Canada.
Our goal is to deliver your purchase in the quickest and most economical way possible. Our shipping rates are based on the actual weight of the order. Some larger orders and specific items may only be available via Priority Mail.
The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout. If for any reason you are overcharged, we will refund any shipping discrepancies greater than $1.
At this time we will only ship USPS. If for some reason you have a crazy amazing reason for us to make an exception and we are able to accommodate the request -- we may consider it.
The processing time will vary and all orders are shipped USPS. Typical arrival from ship date is 1-5 days with an average of 3 days for our orders. Once an order has shipped you will receive a tracking number. You may also access this from your Account Page.
Our typical processing time is 3-5 business days but during high demands our processing time can vary up to two weeks.
Some things that affect processing times:
3D Terrain & Miniatures
- Models that need to be printed are added to a que and are printed in the order in which we receive them.
- Larger orders may take longer to process based on printer availability, color requirements and print times.
- Some models take longer to print than others.
- Orders are ship based on the items ordered and availability. Many items we try to keep in stock.
- Many models are printed in multiple quantities at a time, so often multiple orders are filled as we go down the que.
- We have a life and a family. There may be certain situations that may cause our processing times to be longer than normal.
- During sales our print que fills very quickly an our processing times are typically longer.
- Specific color prints may extend print times due to printer availability and filament or resin availability.
- Printer malfunction can cause extended processing times.
- Custom orders may have extended processing and print times.
Laser engraved products
- We try to carry all laser blanks in stock but Crit Happens!
- Mistakes and errors on our part may extend processing times as we will correct the issue.
- Custom orders may have extended processing times.
- We have a life and a family. There may be certain situations that may cause our processing times to be longer than normal.
- Laser Malfunction.
You should have received two emails from info@griffonco.com shortly after your order was placed -- but crit happens! If you need need another copy, let us know!
You can change the delivery address as long as the order has not shipped. Please email us your new delivery address and we'll get back to you with a confirmation. Please note: In certain situations we are unable to change address but can cancel the order.
We accept cancellation on all regular orders as long as the order is not shipped. Custom orders can only be canceled if the order has not been started. We will do our best to help you out!
If this is a larger order or we have a large volume of orders print times can take longer than our typical 1-3 days by up to 14 days before it ships. If for any reason we cannot get your order out by 14 days, we will contact you.
Once your order has been received by the Post office you should receive an email and are able to track your package.
Please know that all of our print times vary based on our workload. All orders are subject to a 2 week processing time. Some of our pieces take up to 24 hours to print.
When your order ships, you will receive an email notification including a tracking number or please visit your account page.
We do not accept returns or exchanges and all sales are final. If there is an issue at the fault of GriffonCo LLC, we will correct the error by sending a replacement. Please let us know of any issues.
We do not accept returns or refund requests. If there is an issue at the fault of GriffonCo LLC, we will correct the error by sending a replacement. Please let us know of any issues.
We have found that that delivery scan is not always accurate and usually corrects itself within 24 hours. If it has been longer than 24 hours, please let us know.
Crit Happens! Let us know and once we've received a photo of the broken item we will get a replacement sent as soon as possible!
Crit! Please double check the packaging - 9 times out of 10 the small pieces get missed wrapped up in the bubble wrap or paper. If you have double checked and did not find your item let us know!
Crit happens! We won't lie pieces have been known to jump from one box to the next without our knowledge. We will surely help you with this.
While we do our best, our PLA and resin comes in many different shades. When we sell an item listed as "brown" you will get a brown color, but it may be lighter or darker than what is shown in the listing image. On RARE occasions, you may get a completely different color if we are unable to fill your order otherwise.
Some of our products may require assembly. If you need instructions, please contact us and we can send you pictures. We recommend Gorilla Gel glue, or epoxy glue.
We absolutely will do our best to accommodate any custom laser requests. Please submit a custom order request.
Custom orders vary of the complexity of the request. Adding a name or date to a product should not slow down the process, as long as you respond to the mockup design that we will email you.
For Laser Items, we are able to change the design and customize most anything on an existing product.
Yes! We have THOUSANDS of blank items that can be custom lasered -- please reach out!
Yes, we are able to add names and make custom designs for most all of our laser items.
Custom Order Request
Yes! We can order custom bookmark designs using your vector artwork as a repeating pattern. Lead times vary.
We donate to many non-profit causes such as school D&D clubs, Rec Centers, Libraries and more. Obviously, we can't donate to every cause but we do our best. Sponsor Request Page
We do consider all sponsorship requests but the return of investment must be worth for our business in order to justify using up precious print times when we could be busting out orders quicker. We appreciate and praise all players who help spread the love for the game so if you haven't heard back from us please feel free to reapply after 60 days with updated information.
We welcome all sponsorship requests via our online form at:
Most of our 3D Printed products are printed on and FDM printer in PLA plastic. Some of our products are printed in uv resin.
Some of our products may require assembly. These are generally products that ship poorly in one piece or unpainted products. The product page will list if assembly is required. Instructions are available if needed; please reach out.
The plastic that we use for our terrain and some miniatures is made from a PLA plastic for an FDM printer.
Things that may hurt PLA:
- PLA is not safe in high temperatures. Being left in the car or in the sun can cause parts to soften or deform. If it's hot where you live, don't let it sit on your porch all day when you are at work.
- PLA is not dishwasher safe and is only food safe for one use. The risk of bacteria is high. (don't let anyone tell you otherwise -- there is plastics that are, PLA is not)
- PLA is not as strong as a lego -- don't step on it.
- PLA is not appropriate for your 3 year old nephew who wants to play with you.
- PLA is not edible -- it will probably hurt you as you hurt it.
- PLA is not designed for table flips or to be thrown across the room - accidentally or on purpose.
Things that may hurt Resin:
- Resin is cured by UV light -- sunlight can cause damage or color changes to unpainted resin.
- Overexposure to direct sunlight can cause unpainted resin to become brittle.
- Resin is more flexible than PLA, but it will break with force.
- Resin is not dishwasher or food safe.
- Resin is for sure not as strong as a lego -- don't step on it.
- Resin is also not appropriate for your 3 year old nephew who wants to play with you.
- Resin is not edible, just don't.
- Resin is not designed for table flips or to be thrown across the room - accidentally or on purpose.
Unfortunately, our existing 3D products are not designed by us and we are unable to do certain things that we often get requests for such as adding an object or feature to an item that is not a part of the original design.
Most likely, YES! Together our partners have thousands of items in all, we obviously can't list everything! If you see something on a website of one of our partners but we aren't listing it, just contact us and we can get it printed, priced and listed just for you! The only exception to this is when designers have exclusive rights on specific models.
Print lines are common among FDM 3D Printing. We use a reasonably high resolution for our 3D prints to reduce product costs and turnaround times without sacrificing quality.
We can increase the print quality on nearly ALL of our models for an additional fee, but it is rarely needed. If you believe your item has excessive print lines, please contact us for a replacement because Crit Happens!
While we do have some exclusive 3D Prints, most of our products are created from licensed designer files. Many people do this, and not all 3D Printers are created equal.
There may be minimal cleanup on your part. During the printing process some features (like overhangs) don't always come out perfect - but do not affect to integrity of our product. Most imperfections will be on the back side of a 3D Print or in tight openings and curves.
Here is a few tips:
- Snip off any strings with nail clippers or snippers... many times you can flick it off with your finger!
- Use a hair dryer or lighter to melt off thin plastic "hairs" from the printing process -- be careful not to hold the heat over the plastic for more than a second.
- Sanding is optional, but can possibly reduce imperfections. Check out instructions online.
- For a more perfected look you can use Green Stuff, Liquid Green Stuff, or Vallejo's Plastic Putty to fill in the gaps or seams prior to painting.
If you feel as though your 3D print has excessive issues -- please chat with us and let us fix it!
Painting is completely your choice!
We do custom orders for multi-color 3D Prints and additional PLA color choices may be available.
While it is suggested, it is not required and many of our customers are happy with their paint jobs without prime! A cheap, quick and easy way to prime both FDM and Resin miniatures is using spray primer from your favorite big box store.
Priming is optional, use any primer safe for plastic. Most 3D Prints come unpainted. Acrylic paint is the easiest to use, but oils, enamels, and lacquers also work. Even Sharpie markers will stick to PLA! After painting, you can finish with a clear acrylic coat or a waterproof sealer like epoxy resin.
For 3D Printed gifts that come in multiple parts (some items ship better not put together -- like the dragons, for example) we recommend a good gorilla gel glue or epoxy glue.